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It is previously specified that these conditions govern sales by https://www.franceguitare.fr/en/ of its products. France Guitare sells new and used products to a lesser extent. These general conditions of sale apply to the exclusion of all other conditions. The site is the exclusive property of https://www.franceguitare.fr/en/, in its entirety, as well as all related rights. Any reproduction, in whole or in part, is systematically subject to the authorization of its owner. The customer acknowledges having read, at the time of placing the order, the general and specific conditions of sale set out on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relations between France Guitare and its customers. Both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, unless otherwise waived, expressly and in writing.
1.1 - Price
1.2 – Products
France Guitare sells spare parts for new or used electric guitars from the French or international market. Most of the parts sold are Fender® brand or licensed brands, belonging to or subcontracting to the group Fender Musical Instrument Corporation® headquartered in the United States of America in Scottsdale, Arizona.
The sale of spare parts constitutes the essential part of the commercial activity of France Guitare which can nevertheless market old second-hand guitars, as well as various accessories or equipment for use by guitarists and luthiers (tools, maintenance products, amplifiers, effects or musical accessories). Photographs illustrating the products do not enter into the contractual scope. If errors are introduced, under no circumstances is the responsibility of France Guitare cannot be engaged.
Sales take place on the Internet at the following address (URL) https://www.franceguitare.fr/en/, by credit card or by Paypal electronic wallet, by check or by immediate bank transfer. For the French Overseas Territories and abroad, the customer must consult the prior pricing conditions.
Taking into account the prices charged and the margin generated on small parts, orders for an amount less than €18 including tax excluding shipping costs cannot be processed for technical and logistical reasons. The site https://www.franceguitare.fr/en/ sells spare parts aimed primarily and primarily at professionals in the manufacturing or customization of Fender guitars. France Guitare cannot process orders for which the amount including tax is less than the shipping and processing costs.
The contractual information is presented in French and will be the subject of a confirmation including this contractual information at the latest at the time of delivery. https://www.franceguitare.fr/en/ reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order. The cancellation of a current order for a product ordered out of stock or awaiting supply (as indicated in the product description) will be processed and then refunded within a minimum period of 10 days to a maximum of 15 days, after deduction of transaction fees invoiced by Paypal which manages our online payment methods. . The canceled order receives a refund regardless of the delay of the customer's financial institution to credit the refund to the customer's account.
As indicated in the customer's basket during the order validation process, an order paid via Paypal (excluding credit card) then canceled outside the 14-day withdrawal period, will be refunded within 15 days following the refund request. expressed by the customer and after deduction of payment costs and commissions invoiced by Paypal (approximately 2% of the order amount excluding shipping costs).
Automatic recording systems are considered as proof of the nature, content and date of the order. France Guitare confirms acceptance of his order to the customer at the email address that he will have communicated at the time of the order. The sale will only be concluded upon confirmation of the order, confirmed by sending an electronic message to the customer and subject to collection of online payment.
You declare that you have read and accepted these general conditions of sale before placing your order. The validation of your order therefore constitutes acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by France Guitare constitute proof of all transactions made on the site https://www.franceguitare.fr/en/ by its customers.
Our product offers and prices are valid as long as they are visible on the site and while stocks last. Our offers of new products are within the limits of available stocks. For products not stocked at head office, our offers are valid subject to availability from our suppliers. In this context, information on product availability is provided to you at the time of placing your order. This information comes directly from our suppliers and France Guitare cannot be held responsible for any inaccuracies, errors or modifications provided by them.
In the event of product unavailability after placing your order, we inform the customer by email or post upon receipt of the information received from the supplier concerned, before final confirmation of the order. The order will be automatically canceled and the customer will be immediately refunded if their bank account has been debited. The reimbursement will appear in the customer's account at the latest within twenty to thirty days (20 to 30 days) from payment of the amounts paid by the customer.
5.1 - General
Products purchased on the website https://www.franceguitare.fr/en/ are only delivered to a few countries located in the Euro zone and to the United Kingdom. After order confirmation, France Guitare undertakes to deliver via its carrier all references ordered by the buyer. This carrier enters into a contract with France Guitare to deliver the order to the buyer's address provided by France Guitare.
For deliveries outside mainland France, the customer undertakes to pay all taxes due on the importation of products, customs duties, value added tax, and all other taxes due under the laws of the country of receipt of the goods. the command. All orders placed with France Guitare are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products. France Guitare in fact releases itself from any legal responsibility if the payment of taxes is not made by the customer. France Guitare is not responsible for customs clearance requests sent to customers in addition or not to the declaration documents provided during shipment. The recipient of the order is responsible for responding to customs clearance requests themselves, regardless of the destination outside of Europe.
Delivery will be made as a priority by post in Colissimo or Colissimo recommended depending on the customer's choice of transport in Metropolitan France. Delivery is made within the time slot planned with the customer by direct delivery of the product to the announced recipient, either in the event of absence, To another person authorized by the customer. Any delays do not entitle the buyer to claim damages.
Delivery to EEC countries authorized by France Guitare are carried out by post in Colissimo "export" International Europe or in Chronopost depending on the customer's choice, France Guitare refuses any delivery outside the EEC and outside the list of countries proposed by the automatic online ordering system on the Internet.
The following are considered as force majeure relieving the seller of his obligation to deliver: war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk of the recipient. The customer agrees to check his package upon arrival. The customer has 48 to 72 hours to make any reservations with the damage carrier.
The times indicated on the item sheets "Delivery times and costs" are the usual average times corresponding to suppliers' delivery times, processing time, packaging and packaging, and shipping to which is added the delivery time. transport of the carrier.
The products are delivered to the delivery address you indicated during the ordering process. When you order multiple products at the same time and they have different shipping times, combined shipping takes precedence and the order shipping time is based on the longest time. https://www.franceguitare.fr/en/ however, reserves the right to split shipments. The total amount of the order is then debited including the amount of products that have not been shipped. Participation in processing and shipping costs will only be invoiced once for a single shipment. https://www.franceguitare.fr/en/ cannot be held responsible for the consequences of a delivery delay. The maximum delivery time is 16 days from the date of dispatch of the order (see general conditions of sale of Colissimo La poste).
The delivery times indicated are average times and correspond to the shipping times (on the item sheet), to which are added the delivery times for products destined for mainland France and Monaco. Any order not shipped within 60 days following the order date will be canceled and then refunded unless otherwise stipulated in the sales offer (or product sheet), or unless expressly requested by the customer.
The information provided by the buyer during the order taking process engages his responsibility: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product.
5.2 - Delivery problems
You must notify the carrier upon receipt of the product and https://www.franceguitare.fr/en/ all reservations about the quality of delivery and the quality of the product delivered (for example: damaged package, already opened, etc.) within 3 days following receipt of the product. Depending on the cases defined in article 13.1 below, you can benefit from the exchange and refund conditions provided for in this article. Regardless of the delivery method, you must check the condition of the package and the product upon receipt, or when collecting it from your post office (postal agency responsible for delivering the package). France Guitare is not responsible for delivery errors by the Post Office or for packages given to people other than the recipient (neighborhood, work colleague, etc.). Packages registered against signature must be delivered by hand to the recipient indicated on the package; delivery of a package to the neighborhood is not covered by the insurance offered by the postal service.
https://www.franceguitare.fr/en/ cannot be held responsible for the degradation of products during transport. The carrier is responsible and the buyer must contact the carrier for any complaints related to the quality of delivery. Any goods damaged during transport must be the subject of a claim filed with the postal services responsible for Colissimo shipments. France Guitare will do everything to help its customers obtain compensation from the carrier but in no case France Guitare cannot replace the compensation provided by the insurance taken out with the carrier. Only the carrier's insurance will allow the customer to be compensated for the value declared on the shipping slip issued by France Guitare from the Post Office.
Goods purchased with a value greater than €150 must be returned using a carrier who offers delivery against signature with insurance. The costs of returning orders are the total responsibility of the buyer. Whether the order is returned in full or in part, France Guitare does not cover the costs of packaging or shipping the return of the order.
Goods damaged during transport to the recipient which would be returned to France Guitare without prior authorization, will neither be reimbursed nor covered. The buyer must demonstrate loyalty and use the tools made available in their customer area to request a return authorization. If there is any problem handling a return or damaged delivery, customers can first contact customer service. A free telephone number in France is made available to French-speaking customers at (+32)33860210.
Products shipped with delivery delivered against signature which could not have been, voluntarily or not, distributed or collected by the customer from the carrier within 15 days after the date of submission of a delivery notice, will be automatically returned has France Guitare as agreed in the carriers' general conditions of sale. As a result, an order not collected and returned to France Guitare will be processed in return within a minimum period of 30 days taking into account the conditions for processing returns imposed by transport companies. Upon receipt of the order returned by the carrier, and without any specific instructions from the customer, the order will be automatically refunded after deduction of the shipping costs invoiced to the customer to process the initial shipment of their order on the date of purchase. If the customer wishes, France Guitare may re-ship the order under the same conditions but by re-invoicing the shipping and processing costs of the package.
Payment for your purchases must be made in Euros by bank card via the secure Paypal payment system or by bank card (cards accepted Visa, MasterCard, American Express, etc.). The credit card payment system used on the website https://www.franceguitare.fr/en/ is the world's leading secure payment system PayPal®. This system is operated by millions of merchants around the world. PayPal is responsible for the entire procedure involving the customer's bank account. France Guitare does not keep any confidential banking information or bank card information of its customers.
PayPal is responsible for the entire debit-credit procedure occurring on the bank account of customers of France Guitare which cannot be held responsible for any malfunction of the online payment system. Your bank card number is directed to the banking servers managed by Paypal, your payment is made directly to a bank in a secure environment without going through our store's server. Payment by PayPal® bank card offers the buyer a guarantee of reimbursement of the purchase in the event of non-delivery of the product (see conditions on the site www.paypal.fr).
The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In the event of refusal from said centers, the order will automatically be placed on hold and then deleted. The buyer will be notified by email. Moreover, France Guitare reserves the right to refuse any order from a customer with whom there is a dispute.
In the case of items purchased in pre-order or awaiting supply, the customer's bank card may be debited up to five working days before the order is shipped.
France Guitare reserves the right to change its credit card payment system at any time. Payments by credit card are managed by PayPal®, for credit card payments of all types.
Reimbursement of products returned in the cases referred to in articles 5 and 8 will be made within a period of less than or equal to 15 days after receipt of the products by us. Reimbursement will be made at the choice of https://www.franceguitare.fr/en/ by credit made by Paypal to the bank account in the name of the customer who validated the order sent to his billing address. No cash on delivery will be accepted for any reason.
Throughout the euro zone, you have a withdrawal period of 30 days instead of 14 days from the date of receipt to return the product(s) ordered. The products must be returned before the end of the 30 days and the return costs are then the responsibility of the customer.
Satisfied or refunded does not mean that France Guitare finances a "voucher to see or try" at its own expense on low value parts, the return processing costs and shipping costs of the returned order remain the responsibility of the customer.
Returns for orders made on the site in the euro zone must be sent to the following address:
Management of returns for France and neighboring countries sent to our webmaster: MFG Parts SAS – 3 place called Jean Melin - 33330 Saint Sulpice de Faleyrens.
This right of return can only be granted for products that have not been used, in their original condition and packaging, returned complete and in conformity with their condition at the time of sending (packaging, accessories, instructions, etc.), accompanied by a copy of the purchase invoice or the return slip placed available in the return confirmation email or downloadable from your customer area. The customer must first contact and notify France Guitare via the returns management tools available in its customer area in the “order history” section.
Items returned incomplete, without packaging, damaged, damaged or soiled or misused or no longer technically corresponding to that initially shipped, are neither taken back nor refunded and will be returned to the customer as is. This is particularly the case for single-use electronic parts which, once assembled, cannot be resold or reused. Items returned to France Guitare whose value exceeds €100 must be returned with a delivery service against signature with insurance ("Colissimo against signature" type shipping). Once your return has been validated by customer service, if reimbursement is desired, then the reimbursement will be made directly to your bank account by automatic transfer within 12 to 15 days upon receipt of the returned products.
Orders returned under the right of withdrawal will be refunded in full if the customer so wishes and only if the order was shipped at the ordinary rate by the least expensive carrier offered by FranceGuitare (generally Colissimo against signature).
For orders shipped Express via DHL/UPS/chronopost, the right of withdrawal does not cover the shipping costs initially paid at the time of the order. The order will be refunded after deduction of the shipping costs of sending the order. Shipping costs for returning the order remain the responsibility of the buyer.
For all orders returned within the framework of the right of withdrawal, containing fragile products, or requiring a technical inspection and repackaging of the products for their resale, return administration/processing fees will be deducted from the refund. These costs are a flat rate of €6 including tax for orders returned from mainland France, and €9 for orders delivered and returned from other destinations (i.e. outside mainland France).
The initial shipping costs of the order as well as the handling fees will be deducted from the reimbursement of all international orders shipped in the euro zone returned for withdrawals, including outside the euro zone free of postage (Dom Tom, French Polynesia, Norway, Finland , Poland, Sweden, Denmark, Estonia, Hungary, etc.).
As part of the right of withdrawal, you can request an exchange for a different or equivalent product of equivalent value. In this case, FranceGuitare will cover the shipping costs of sending the product(s) ordered in exchange for the returned product(s).
Our site is the subject of a security system. We have adopted for the group's online payment process Paypal® to protect as effectively as possible all sensitive data linked to means of payment. You can benefit from payment using your account PayPal® usual or by traditional payment by credit card. PayPal is solely responsible for confirmations of debit-credit transactions occurring on your account.
For any information or questions, our Customer Service is at your disposal:
All texts, comments, works, illustrations and images reproduced on https://www.franceguitare.fr/en/ are reserved under copyright as well as intellectual property and for the entire world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site https://www.franceguitare.fr/en/ is strictly prohibited.
The products offered comply with current French and European legislation and the standards applicable primarily to France. The responsibility of https://www.franceguitare.fr/en/ cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of a ban on a product, etc.). It is your responsibility to check with local authorities about the possibilities of importing or using the products or services that you plan to order on the site. https://www.franceguitare.fr/en/.
Photos are for illustrative purposes. We invite you to refer to the description of each product to find out its precise characteristics; and in case of doubt or if you would like additional information, do not hesitate to contact the webmaster in the French-speaking area by email to the address contact (at-at) franceguitare.Fr
https://www.franceguitare.fr/en/ is only responsible for the content of the pages it publishes. In the event of a manifest error between the characteristics of the product and its representation and/or the conditions of sale, https://www.franceguitare.fr/en/ cannot be held responsible.
In the case of professional purchases, https://www.franceguitare.fr/en/ will not incur any liability for any indirect damage as a result of this, operating loss, loss of profit, loss of opportunity, degradation of equipment and tools, damage or costs which may arise due to the purchase and use products marketed by France Guitare. . France Guitare is not subject to VAT and invoices its products and/or services all taxes included and cannot invoice its products excluding tax. The total or partial impossibility of using the products, in particular due to material incompatibility, cannot give rise to any compensation or reimbursement or questioning of the liability of https://www.franceguitare.fr/en/.
Our products are branded or manufactured by Fender® or licensed products compatible with other products manufactured by Fender Musical Instrument Corporation® USA. This information is indicated in the product sheets. France Guitare cannot therefore be held liable for any damage whatsoever resulting from a professional activity using the products marketed on its website.
13.1 - Legal guarantee
France Guitare sells branded spare parts, new or used. New products benefit from a legal guarantee of one year from the date of receipt provided that they are not damaged by the user: we are talking about violin parts, electronics and not a hair dryer or a mobile phone. Spare parts for new or used guitars have no warranty.
The customer has the right of withdrawal for a period of 30 days from receipt of the product provided that the product has not been damaged after receipt.
Guitar parts tested and damaged by the customer will not be returned or refunded, in particular guitar necks and bodies, and any part which shows signs of wear or use. All dimensions are indicated in the product description sheets to help the customer make the right choice. It's up to everyone to take responsibility for what they do with guitar spare parts that are deemed fragile. Most of the time, spare parts require the intervention of a knowledgeable professional capable of respecting their use and destination. Any improper use, improvised or not respecting the professional rules of use, cannot claim to be guaranteed.
The warranty does not cover bodies or handles which have been damaged during improper handling, for example. The description of the product being authentic, if the product is sent used and damaged, the defects of the part(s) will be indicated in the description of the products concerned, otherwise the product is still considered new or in excellent condition not meriting the description of special damage. The fittings parts, once they are unpacked, are only covered by the manufacturer's warranty in the event of unexpected breakage and not in the case of misuse. Any defect noted upon receipt of the part must be immediately reported, otherwise the product could be damaged during use. Parts qualifying for a warranty must be returned in their original packaging, like all other spare parts sold on the site. https://www.franceguitare.fr/en/. Failures due to misuse, or poor assembly of a part (assembly which does not correspond to the manufacturer's recommendations), cannot be assimilated to a malfunction of the product covered by the manufacturer's warranty. This rule also applies to all parts damaged during assembly or assembly.
France Guitare undertakes to reimburse (even partially) or exchange apparently defective new products. To request a refund, France Guitare asks its customers to kindly contact its Customer Service by email at the address contact(at-at)franceguitare.fr or via the site’s contact form.
Guaranteed products must be returned to us complete in the condition in which the customer received them with all the elements (accessories, packaging, instructions, etc.). The customer undertakes to respect the return conditions of these general conditions and its article 8. It is useful to remember that France Guitare controls the conformity of all products marketed on the site https://www.franceguitare.fr/en/ with the use that should be made of it.
The warranty only applies if a defect has escaped the conformity check by the technical support of the manufacturer or of France Guitare. . This is the case, for example, for microphones and electronic parts checked before shipment. Microphones are fragile and can be damaged during assembly or transport. Most microphones are only guaranteed when assembled by a professional approved by the manufacturer and will not be returned or exchanged. Otherwise France Guitare reserves the right to inspect the parts before accepting the return and possible reimbursement from the customer. This also applies to pre-wired plates (Loaded Pickguard type): These are checked, tested and controlled before sending, the customer is therefore responsible for assembly and its consequences in the event of failure.
The provisions of this article do not prevent the customer from benefiting from the right of withdrawal provided for in article 8.
13.2 - Contractual guarantee
Products purchased on https://www.franceguitare.fr/en/ may give rise to a one-year warranty with the exception of second-hand products or spare parts for a guitar. All products sold on this site and coming from the second-hand market whose manufacturing date is more than one year cannot be guaranteed. The legal guarantee and/or the manufacturing date of the product are indicated in each of the respective product sheets presented on the site. Spare parts for disassembled Fender® guitars (necks, bodies and assembled disassembled and pre-wired loaded pickguard plates) are not covered by the manufacturer's warranty.
To find out what steps to follow regarding after-sales service for any problem or breakdown with a product, you can contact Customer Service, the contact details of which are provided in article 10 of these general conditions. To be able to benefit from the product warranty, it is imperative to keep the purchase invoice for the product; the order form alone is not sufficient. In all cases, France Guitare cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, the responsibility of France Guitare is systematically limited to the value of the product in question, value at its date of sale and without possibility of recourse against the brand or the company producing the product.
The contractual guarantee does not cover:
However, in any case you benefit from the provisions of the legal guarantee, in particular those relating to the legal guarantee specified in article 13.1 above.
This contract is subject to French law. France Guitare cannot be held responsible for damages of any nature, whether material, immaterial or bodily, which could result from malfunction or misuse of the products sold. The same applies to any modifications to products resulting from manufacturers or customers.
The responsibility of France Guitare will, in any case, be limited to the amount of the order and cannot be held responsible for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.
In the event of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other advisor of his choice.
Please note that the search for an amicable solution does not interrupt the legal guarantee period, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the assessment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee presupposes:
Failing this, the Bordeaux Commercial Court has sole jurisdiction, regardless of the place of delivery and the method of payment accepted. This agreement is subject to French law. The language of this contract is French. In the event of a dispute, the commercial court of Bordeaux (France) has sole jurisdiction.
The information and data concerning you are necessary for the management of your customer account, your order and our commercial relations. They may be transmitted to companies that contribute to these relationships such as those responsible for the execution of orders and delivery, for their management, execution, processing and payment. This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer you and the information we send you.
In accordance with the Data Protection Act of January 6, 1978, you have the right to access and rectify personal data concerning you. Simply write to us online at contact(at)franceguitare.Fr by telling us your name, first name, email address, home address and if possible your customer reference.
Depending on your choices made when creating or viewing your account, you may receive offers from our company unless otherwise indicated by you, as indicated when creating your account. If you no longer want it, you can ask us at any time by contacting customer support by email contact(at)franceguitare.Fr.
Article L211-4 Consumer Code
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when this has been his responsibility by the contract or has been carried out under his responsibility.
Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance apply to contracts concluded after its entry into force.
Article L211-5 Consumer Code
To comply with the contract, the property must:
1° - Be suitable for the use usually expected of similar goods and, where applicable:
- correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model ;
- present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling ;
2° - Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance apply to contracts concluded after its entry into force.
Article L211-12 Consumer Code
The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.
Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this order apply to contracts concluded after its entry into force. .
Article 1641 Civil Code
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not would have given a lower price for them, if he had known them.
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FENDER® GUITAR PARTS DEALER
French specialist in dealing Fender Stratocaster since 2009, Telecaster, Jazz and Precision Bass parts, new or refurb : Necks, bodies, loaded pickguards, mounted plates and circuit controllers, hardware, pickups, accessories. Consult our Fender lutherie practical blog sheets, customization and maintenance guide for Fender® electric guitars and basses.
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