It is specified beforehand that these conditions govern sales by https://www.franceguitare.fr/ of its products. France Guitare sells new and used products to a lesser extent. These general conditions of sale apply to the exclusion of all other conditions. The site is the exclusive property of https://www.franceguitare.fr/, in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of its owner. The customer acknowledges having read, at the time of placing the order, the general and special conditions of sale set out on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relationship between France Guitare and its customers. Both parties accepting them without reservation. These general conditions of sale will prevail over all other conditions appearing in any other document, except prior, express and written derogation.
1.1 - Price
1.2 – Products
France Guitare sells spare parts for new or used electric guitars from the French or international market. Most of the parts marketed are Fender® brand or brands under license, belonging or subcontracting to the group Fender Musical Instrument Corporation® headquartered in the United States of America in Scottsdale, Arizona.
The sale of spare parts constitutes the essential part of the commercial activity of France Guitare which can nevertheless market old second-hand guitars, as well as various accessories or equipment for the use of guitarists and luthiers (tools, cleaning products, amplifiers, effects or musical accessories). The photographs illustrating the products do not enter into the contractual field. If errors are introduced, in no case, the responsibility of France Guitare cannot be engaged.
Sales take place on the Internet at the following address (URL) https://https://www.franceguitare.fr/, by credit card or Paypal electronic wallet, by check or by immediate bank transfer. For the DOM TOM and abroad the customer must consult the prior pricing conditions.
Given the rates charged and the margin generated on small parts, orders for an amount of less than €18 including tax excluding shipping costs cannot be processed for technical and logistical reasons. The website https://www.franceguitare.fr/ sells spare parts intended primarily and primarily for professionals in the manufacture or customization of Fender guitars. Franceguitar cannot process orders for which the amount including tax would be less than the shipping and processing costs.
The contractual information is presented in French and will be subject to confirmation containing this contractual information no later than the time of delivery. https://www.franceguitare.fr/ reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order. The cancellation of an order in progress of a product ordered out of stock or awaiting supply (as indicated in the description of the product) will be processed and then refunded within a minimum period of 10 days and a maximum of 15 days. The canceled order benefits from an immediate refund regardless of the time taken by the customer's financial institution to credit the refund.
Automatic recording systems are considered as proof of the nature, content and date of the order. France Guitare confirms the acceptance of his order to the customer at the email address that he will have communicated at the time of the order. The sale will only be concluded once the order has been confirmed, confirmed by sending an electronic message to the customer and subject to receipt of payment online.
You declare that you have read and accepted these general conditions of sale before placing your order. Validation of your order therefore implies acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by France Guitare constitute proof of all transactions made on the site https://www.franceguitare.fr/ by its customers.
Our product offers and prices are valid as long as they are visible on the site and within the limits of available stocks. Our offers of new products are made within the limits of available stocks. For products not stocked at the head office, our offers are valid subject to availability from our suppliers. In this context, indications on the availability of products are provided to you when placing your order. This information comes directly from our suppliers and France Guitare cannot be held responsible for any inaccuracies, errors or modifications provided by them.
In the event of product unavailability after your order has been placed, we will inform the customer by e-mail or by post upon receipt of the information received from the supplier concerned, before final confirmation of the order. The order will be automatically canceled and the customer will be immediately refunded if his bank account has been debited. The refund will appear on the customer's account at the latest within twenty to thirty days (20 to 30 days) from the payment of the sums paid by the customer.
5.1 - General
Products purchased on the website https://www.franceguitare.fr/ are only delivered to a few countries located in the Euro zone and to the United Kingdom. After order confirmation, France Guitare undertakes to deliver via its carrier all the references ordered by the buyer. This carrier undertakes by contract with France Guitare to deliver the order to the buyer's address provided by France Guitare.
For deliveries outside mainland France, the customer agrees to pay all taxes due on the importation of products, customs duties, value added tax, and all other taxes due under the laws of the country of receipt of the command. All orders placed with France Guitare are intended for the personal use of customers, customers or recipients of the products are prohibited from any partial or total resale of the products. France Guitare de facto disclaims any legal liability if the payment of taxes was not made by the customer. France Guitare is not responsible for customs clearance requests sent to customers in addition or not to the declarative documents provided during shipment. The recipient of the order is responsible for responding to customs clearance requests himself, regardless of the destination outside Europe.
The delivery will be made in priority by La Poste in Colissimo or Colissimo recommended according to the customer's choice of transport in Metropolitan France. The delivery is made in the time slot planned with the customer by the direct delivery of the product to the announced recipient, either in the event of absence, To another person authorized by the customer. Any delays do not entitle the buyer to claim damages.
Deliveries to EEC countries authorized by France Guitare are carried out by La Poste in Colissimo "export" International Europe or in Chronopost according to the customer's choice, France Guitare refuses any delivery outside the EEC and outside the list of countries offered by the automatic online ordering system on the Internet.
The following are considered as cases of force majeure releasing the seller from his obligation to deliver: war, riots, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the recipient's risk and peril. The customer agrees to check his package on arrival. The customer has a period of 48 to 72 hours to make any reservations with the degradation carrier.
The times indicated on the item sheets "Delivery times and costs" are the usual average times corresponding to the delivery times of the suppliers, the processing time, packaging and packaging, and shipping to which is added the delivery time. carrier routing.
The products are delivered to the delivery address that you indicated during the ordering process. When you order multiple products at the same time and these have different shipping times, combined shipping takes precedence and the order shipping time is based on the longest time. https://www.franceguitare.fr/ however, reserves the right to split shipments. The total amount of the order is then debited including the amount of products that have not been shipped. Participation in processing and shipping costs will only be charged once for a single shipment. https://www.franceguitare.fr/ cannot be held responsible for the consequences of a delay in delivery. The maximum delivery time is 16 days from the date of dispatch of the order (see Colissimo La Poste's general conditions of sale).
The delivery times indicated are average times and correspond to the shipping times (on the item sheet), to which are added the delivery times for products destined for metropolitan France and Monaco. Any order not shipped within 60 days of the date of the order will be canceled and then refunded unless otherwise stipulated in the sales offer (or product sheet), or unless expressly requested by the customer.
The information provided by the buyer during the order taking process engages his responsibility: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility of delivering the product.
5.2 - Delivery problems
You must notify the carrier upon receipt of the product and https://www.franceguitare.fr/ any reservations about the quality of the delivery and the quality of the product delivered (for example: damaged package, already opened, etc.) within 3 days of receipt of the product. Depending on the cases defined in article 13.1 below, you can benefit from the exchange and refund conditions provided for in this article. Regardless of the delivery method, you must check the condition of the package and the product upon receipt, or during its recovery in your post office (postal agency responsible for delivering the package). France Guitare is not responsible for delivery errors by the Post Office or for packages delivered to persons other than the recipient (neighborhood, work colleague, etc.). Registered packets against signature must be delivered by hand to the addressee indicated on the packet, the delivery of a packet to the neighborhood is not covered by the insurance offered by the postal service.
https://www.franceguitare.fr/ cannot be held responsible for the degradation of the products during transport. The carrier is responsible and the buyer must contact the carrier for any claim related to the quality of the delivery. Any goods damaged during transport must be the subject of a complaint filed with the postal services responsible for Colissimo shipments. France Guitare will do everything to help its customers to obtain compensation from the carrier but in no case France Guitare cannot replace the compensation provided for by the insurance taken out with the carrier. Only the carrier's insurance will allow the customer to be compensated for the value declared on the shipping note issued by France Guitare with the Post Office.
Goods purchased with a value greater than €200 must be returned by means of a carrier who offers delivery against signature with insurance. The costs of returning orders are the full responsibility of the buyer. Whether the order is returned in whole or in part, France Guitare does not bear the costs of packaging or transporting the return of the order.
Goods damaged during transport to the consignee which would be returned to France Guitare without its prior authorization, will not be reimbursed or covered. The buyer must show loyalty and use the tools made available in his customer area to request a return authorization. In case of concerns to manage a return or a damaged delivery, customers can first contact customer service. A free telephone number in France is available to French-speaking customers at (+32)33860210.
Products shipped with delivery delivered against signature which could not have been, voluntarily or not, distributed or recovered by the customer from the carrier within 15 days after the date of filing of a notice of passage, will be automatically returned. at France Guitare as agreed in the general conditions of sale of the carriers. Therefore, an order not collected and returned to France Guitare will be processed in return within a minimum period of 30 days taking into account the conditions for processing returns imposed by the transport companies. Upon receipt of the order returned by the carrier, and without specific instructions from the customer, the order will be automatically refunded after deducting the shipping costs charged to the customer to process the initial shipment of his order on the date of purchase. If the customer wishes, France Guitare will be able to ship the order again under the same conditions but re-invoicing the postage and processing costs of the package.
Payment for your purchases must be made in Euros by bank card via the Paypal secure payment system or by bank card (cards accepted Visa, Mastercard, American Express, etc.). The credit card payment system used on the website https://www.franceguitare.fr/ is the world's leading secure payment system PayPal®. This system is operated by millions of merchants worldwide. PayPal is responsible for all the procedure occurring on the customer's bank account. France Guitare does not retain any confidential banking information or credit card information from its customers.
PayPal is responsible for the entire debit-credit procedure occurring on the bank account of customers of France Guitare which could not be held responsible for any malfunction of the online payment system. Your credit card number is directed to the bank servers managed by Paypal, your payment is made directly to a bank in a secure environment without going through the server of our shop. Payment by PayPal® credit card offers the buyer a guarantee of reimbursement of the purchase in the event of non-delivery of the product (see conditions on the site www.paypal.fr).
The order validated by the customer will only be considered effective when the bank payment centers concerned have given their agreement. In case of refusal of the said centers, the order will be automatically placed on hold and then deleted. The buyer will be notified by e-mail. Otherwise, France Guitare reserves the right to refuse any order from a customer with whom there is a dispute.
In the case of items purchased in pre-order or awaiting supply, the customer's bank card may be debited up to five working days before the shipment of his order.
France Guitare reserves the right to change its credit card payment system at any time. Credit card payments are managed byPayPal®, for credit card payments of any order.
Reimbursement of returned products in the hypotheses referred to in Articles 5 and 8, will be made within a period less than or equal to 20 days after receipt of the products by us. Reimbursement will be made at the choice of https://www.franceguitare.fr/ by credit or transfer to your bank account or by bank check addressed to the name of the customer who placed the order and sent to his billing address. No cash on delivery will be accepted for any reason.
Throughout the euro zone, you have a withdrawal period of 15 days from the date of receipt to return the product(s) ordered. The return costs will then be borne by the customer.
Satisfied or reimbursed does not mean that France Guitare finances a "voucher to see or try" at its expense on low-value parts, the return processing costs and shipping costs of the returned order remain the responsibility of the customer.
Returns for orders made on the site in the euro zone must be sent to the following address:
Management of returns for France and neighboring countries addressed to our webmaster: FG MAINGOT – 3 place called Jean Melin - 33330 Saint Sulpice de Faleyrens.
This right of return can only be granted for products that have not been used, in their original condition and returned complete and in accordance with their condition at the time of sending (packaging, accessories, instructions, etc.), accompanied by a copy of the purchase invoice or the return slip made available in the return confirmation email or can be downloaded from your customer area. The customer must first contact and notify France Guitare via the return management tools available in its customer area in the "order history" section.
Items returned incomplete, without packaging, damaged, soiled or diverted from their function or no longer corresponding technically to the one initially shipped, are neither taken back nor refunded and will be returned to the customer as is. This is particularly the case for single-use electronic parts which, once fitted, cannot be resold or reused. Items returned to France Guitare whose value exceeds €229 must be returned with a delivery service against signature with insurance ("Colissimo Recommandé" type shipment). As soon as your return is validated by customer service, if a refund is desired, then the refund will be made directly to your bank account by automatic transfer within 10 to 20 days of receipt of the returned products.
Orders returned under the right of withdrawal within 15 days after the date of receipt will be fully refunded if the customer so wishes and only if the order has been shipped at the ordinary rate by the least expensive carrier offered by FranceGuitare ( usually Colissimo).
For orders shipped in Express mode via DHL/UPS/chronopost, the right of withdrawal does not cover the shipping costs initially paid at the time of the order. The order will be refunded minus the shipping costs for sending the order. The shipping costs for returning the order remain the responsibility of the buyer.
For all orders returned within the framework of the right of withdrawal, containing fragile products, or requiring a technical inspection and repackaging of the products for their re-sale, processing fees for the return will be deducted from the refund. These costs are a fixed amount of €6 including tax for orders returned from mainland France, and €9 for orders delivered and returned from other destinations (ie outside mainland France).
The initial shipping costs of the order as well as the administrative costs will be deducted from the reimbursement of all international orders sent to the euro zone returned for withdrawal, including outside the euro zone free of carriage (Dom Tom, French Polynesia, Norway, Finland , Poland, Sweden, Denmark, Estonia, Hungary, etc).
As part of the right of withdrawal, you can request an exchange for a different or equivalent product and of equivalent value. In this case, FranceGuitar will bear the shipping costs for sending the ordered product(s) in exchange for the returned product(s).
Our site is the subject of a security system. We have adopted for the group's online payment process PayPal® to protect all sensitive data related to means of payment as effectively as possible. You can enjoy payment using your account PayPal® usual or by traditional payment by credit card. PayPal is solely responsible for confirmations of debit-credit transactions occurring on your account.
For any information or questions, our Customer Service is at your disposal:
All texts, commentaries, works, illustrationsstrations and images reproduced on https://www.franceguitare.fr/ are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the intellectual property code, only use for private use is authorized, subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site of https://www.franceguitare.fr/ is strictly prohibited.
The products offered comply with the French and European legislation in force and with the standards applicable in priority to France. The responsibility of https://www.franceguitare.fr/ can not be engaged in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of a ban on a product, etc.). It is your responsibility to check with the local authorities for the possibilities of importing or using the products or services that you plan to order on the site. https://www.franceguitare.fr/.
The photos are provided for illustrative purposes.stratif. We invite you to refer to the description of each product to know its precise characteristics; and in case of doubt or if you want additional information, do not hesitate to contact the webmaster in the French-speaking area by email at contact (at-at) franceguitare.Fr
https://www.franceguitare.fr/ is only responsible for the content of the pages it publishes. In the event of an obvious error between the characteristics of the product and its representation and/or the conditions of sale, https://www.franceguitare.fr/ cannot be held liable.
In the case of professional purchases, https://www.franceguitare.fr/ shall not incur any liability for any consequential damages as a result of these presents, operating loss, loss of profit, loss of opportunity, damage to equipment and tools, damage or costs which may arise from the purchase and use products marketed by France Guitare. . France Guitare is not subject to VAT and invoices its products and/or services inclusive of all taxes and cannot invoice its products exclusive of tax. The total or partial impossibility of using the products, in particular due to incompatibility of equipment, cannot give rise to any compensation or reimbursement or questioning of the responsibility of https://www.franceguitare.fr/.
Our products are branded or manufactured by Fender® or under licenses compatible with other products manufactured by Fender Musical Instrument Corporation® USA. This information is indicated in the product sheets. France Guitare cannot therefore be held liable for any prejudice whatsoever resulting from a professional activity exploiting the products marketed on its website.
13.1 - Legal guarantee
France Guitare sells branded spare parts, new or used. New products benefit from a legal guarantee of one year from the date of receipt provided that they are not damaged by the user: we are talking about parts of lutherie, electronics and not a hair dryer. or a mobile phone. Spare parts for new or used guitars have no warranty.
The customer has his right of withdrawal for a period of 15 days from receipt of the product provided that the product has not been damaged after receipt.
Guitar parts tried and damaged by the customer will not be taken back or refunded, in particular necks and guitar bodies, and any part that shows signs of wear or use. All dimensions are indicated in the product description sheets to help the customer make the right choice. It's up to everyone to assume what they do with guitar spare parts deemed to be fragile. Spare parts usually require the intervention of a knowledgeable professional capable of respecting their use and destination. Any improper use, improvised or not respecting the professional rules of use, cannot claim to be guaranteed.
The warranty does not cover bodies or sleeves that have been damaged due to improper handling, for example. The product description being authoritative, if the product is sent used and damaged, the defects of the part (s) will be indicated in the description of the products concerned, otherwise the product is still considered new or in excellent condition. not deserving the description of special damage. Fittings parts, once they are unpacked, are only covered by the manufacturer's warranty in the event of unexpected breakage and not in the event of improper use. Any defect found upon receipt of the part must be reported immediately, otherwise the product could be damaged during use. Parts qualifying for a warranty must be returned in their original packaging, like all other spare parts sold on the site. https://www.franceguitare.fr/. Failures due to misuse, or improper assembly of a part (assembly that does not correspond to the recommendations of the manufacturer/manufacturer), cannot be assimilated to a malfunction of the product covered by the manufacturer's warranty. This rule also applies to all parts damaged during assembly or assembly.
France Guitare undertakes to reimburse (even partially) or to exchange new products which appear to be defective. To request a refund, France Guitare asks its customers to kindly contact its Customer Service by email at contact(at-at)franceguitare.fr or via the contact form on the site.
The guaranteed products must be returned to us complete in the state in which the customer received them with all the elements (accessories, packaging, instructions, etc.). The customer undertakes to respect the return conditions of these general conditions and of its article 8. It is useful to remember that France Guitar checks the conformity of all the products marketed on the site. https://www.franceguitare.fr/ with the use to be made of it.
The warranty applies only if a defect has escaped the conformity check by the technical support of the manufacturer or France Guitare. . This is the case, for example, of microphones and electronic parts checked before shipment. The microphones are fragile and can be damaged during assembly or transport. Most microphones are guaranteed only within the framework of an assembly carried out by a professional approved by the manufacturer and will not be taken back or exchanged. Otherwise France Guitare reserves the right to check the parts before accepting the return and the possible reimbursement of the customer. This is also valid for pre-wired plates (Loaded Pickguard type): These are checked, tested and checked before sending, the customer is therefore responsible for assembly and its consequences in the event of failure.
The provisions of this article do not prevent the customer from benefiting from the right of withdrawal provided for in article 8.
13.2 - Contractual guarantee
Products purchased on https://www.franceguitare.fr/ may entitle you to a one-year warranty, with the exception of second-hand products or spare parts for guitars. All products sold on this site and coming from the second-hand market with a manufacturing date of more than one year cannot be guaranteed. The legal guarantee and/or the date of manufacture of the product are indicated in each of the respective sheets of the products presented on the site. Spare parts for disassembled Fender® guitars (necks, bodies and plates assembled disassembled and pre-wired type loaded pickguard) are not covered by the manufacturer's warranty.
In order to know the steps to follow concerning the after-sales service for any problem or breakdown on a product, you can contact the Customer Service whose contact details are provided in article 10 of these general conditions. To be able to benefit from the guarantee of the products, it is imperative to keep the purchase invoice of the product, the order form alone is not enough. In all cases, France Guitare cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country, the responsibility of France Guitare is systematically limited to the value of the product in question, value at its date of sale and this without the possibility of recourse to the brand or the company producing the product.
The contractual warranty does not cover:
However, in any event, you benefit from the provisions of the legal guarantee, in particular those relating to the legal guarantee specified in article 13.1 above.
This contract is subject to French law. France Guitare cannot be held liable for damages of any kind, whether material, immaterial or bodily, which could result from a malfunction or misuse of the products marketed. The same applies to any changes to the products resulting from manufacturers or customers.
The responsibility of France Guitare will, in any case, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.
In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution, in particular with the help of a consumer association or any other counsel of his choice.
It is recalled that the search for an amicable solution does not interrupt the period of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the judgment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee assumes:
Otherwise, the Commercial Court of Bordeaux has sole jurisdiction, regardless of the place of delivery and the method of payment accepted. This contract is subject to French law. The language of this contract is French. In the event of a dispute, the Commercial Court of Bordeaux (France) has sole jurisdiction.
The information and data concerning you are necessary for the management of your customer account, your order and our commercial relations. They can be transmitted to the companies which contribute to these relations such as those in charge of the execution of the orders and delivery, for their management, execution, treatment and payment. This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations and to allow us to improve and personalize the services we offer and the information we send you.
In accordance with the data-processing law and freedoms of January 6, 1978, you have a right of access and rectification to the personal data concerning you. Just write to us online at contact(at)franceguitare.Fr by indicating your surname, first name, e-mail address, home address and if possible your customer reference.
Depending on your choices made when creating or viewing your account, you may receive offers from our company unless otherwise specified by you, as indicated when creating your account. If you no longer want it, you can ask us at any time by contacting customer support by email.contact(at)franceguitare.Fr.
Article L211-4 Consumer Code
The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility.
Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance apply to contracts concluded after its entry into force.
Article L211-5 Consumer Code
To be in conformity with the contract, the good must:
1° - Be suitable for the use usually expected of a similar item and, where applicable:
- correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model ;
- present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling ;
2° - Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted.
Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance apply to contracts concluded after its entry into force.
Article L211-12 Consumer Code
The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.
Note: Ordinance 2005-136 2005-02-17 art. 5: The provisions of this ordinance apply to contracts concluded after its entry into force. .
Article 1641 Civil Code
The seller is bound by the guarantee on account of hidden defects in the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or would have paid less if he had known them.
Online secure payments
Credit Card, Paypal and Papayl credit, terminal phone payments
Subscribe to the newsletter
FENDER® GUITAR PARTS DEALER
French specialist in dealing Fender Stratocaster since 2009, Telecaster, Jazz and Precision Bass parts, new or refurb : Necks, bodies, loaded pickguards, mounted plates and circuit controllers, hardware, pickups, accessories. Consult our Fender lutherie practical blog sheets, customization and maintenance guide for Fender® electric guitars and basses.