The information collected on this form is stored in an internal database under the responsibility of FG (www.franceguitare.fr) - TPS Ltd and is necessary to allow you to use all the features of the site (Purchases, navigation, contact, etc ...) safely. In accordance with the law, you have access to your data on the "My account" page after logging in.
In accordance with the law, you have access to your data on the "My account" page after logging in.
In accordance with European Regulation 2016/679 of April 27, 2016 (known as the “General Data Protection Regulation” or GDPR)
This personal data protection charter (below: the "Charter") describes the commitment of the Franceguitare.fr Site - Property of TPS Ltd - Siret: 44017958800056. Managed by Mr. Jean Sébastien Maingot as Webmaster and responsible for data processing with regard to respect for the privacy and protection of the personal data of its users. This Charter has been drawn up to enable you to become familiar with the practices and conditions under which https://www.franceguitare.fr/en/ collects, uses and stores your personal data (hereinafter: the "Data").
You will find there the description of the various data that we can collect and process or that you can transmit to us when you access and/or use the site https://https://www.franceguitare.fr/en/ where our products are sold. The term "Site" means only the site https://https://www.franceguitare.fr/en/.
Given the constant evolution of laws and regulations in terms of technology and the protection of personal data, it is likely that this Charter will be updated. If you are a user of the site franceguitare.fr, you will be informed of any changes by email.
If any of the clauses of this Charter should be declared null or contrary to the regulations, it will be deemed unwritten but will not invalidate the other clauses of this Charter.
This Charter applies to the Data collected:
It does not apply to information collected by any third parties or through sites managed by them, including through applications or content (including advertisements) redirecting the user to the Site. We thank you for carefully reading the Charter concerning the processing of your Data and we inform you that browsing our Site necessarily entails the acceptance of this Charter.
If the latter does not obtain your membership, we invite you to leave our Site. It is your responsibility to check that the Data communicated to franceguitare.fr are compliant. If necessary, you can correct and update them from your "My account" area.
1. WHAT DATA IS COLLECTED BY https://www.franceguitare.fr/en/ ? ?
Depending on the nature and purpose of your interaction with https://www.franceguitare.fr/en/ (creation of a user account, subscription to the Newsletter, completion of contact forms, as well as during any telephone exchanges) we are likely to collect the following Data:
2. HOW IS YOUR DATA COLLECTED ?
Data may be collected in different ways on the Site. The Data can be collected directly when you transfer it to us using the contact forms and the creation of a user account, subscription to the Newsletter available on https://www.franceguitare.fr/en/ and/or communicated when you contact us by telephone. When you contact us by these different means, a copy of your exchanges with https://www.franceguitare.fr/en/, including email addresses, can be made and archived. https://www.franceguitare.fr/en/ also collects indirectly certain data by means of cookies/tracers. We invite you to read our Cookies Charter, intended to help you better understand these technologies and the use we make of them on the Site and within the framework of our services, applications and tools.
3. WHY IS YOUR DATA COLLECTED ?
If you are a simple user, we collect your Data to:
Refusal to correctly complete the form(s) on the Site may block access to certain pages, in particular those relating to the ordering of products or services.
4. WHO PROCESSES YOUR DATA ?
Your Data is processed by the staff and collaborators of https://www.franceguitare.fr/en/ in charge of:
Furthermore, in the context of our activity, and for processing purposes, your Data may be communicated to subcontractors, service providers or other third parties, and in particular:
Each of its actors respecting a confidentiality commitment concerning the use and processing of personal data.
https://www.franceguitare.fr/en/ has no access to your identifiers and credit card numbers. All transactions are secured using SSL encryption, guaranteeing you both the identity of the payment organization and the confidentiality of the data.
For the sending of our Newsletters, our e-mailing campaigns are managed internally by the marketing department. All of the aforementioned subcontractors, service providers, Partners or other third parties are bound by contractual obligations to respect the confidentiality and protection of Data and to process it only for the purposes for which we transmit it to them.
Your Data may be transmitted to any buyer or other successor in the event of merger, assignment, restructuring, reorganization, dissolution or other sale or transfer of part or all of the assets of https://www.franceguitare.fr/en/ due to uncertainties or bankruptcy, liquidation or other processes in which the User Data of https://www.franceguitare.fr/en/ are among the assets transferred.
Finally, we are also likely to disclose your Data:
The Site https://www.franceguitare.fr/en/ may contain links to various social media sites and platforms operated on third-party servers, by persons or organizations on which https://www.franceguitare.fr/en/ has no control. Therefore, we can in no way be held responsible for the way your Data will be stored or used on the servers of these third parties.
We advise you to read the applicable personal data protection charter of each third-party website that you access via the Site in order to assess how your Data will be used.
5. HOW LONG ARE YOUR DATA RETAINED ?
https://www.franceguitare.fr/en/ only keeps your Data for the duration necessary for the purposes set out in Article 3. This retention period is not the same depending on the Data in question, the nature and purpose of the collection being likely to vary this duration. Similarly, certain legal obligations impose a specific retention period.
When you are subscribed to the Newsletter, we keep your email address until you unsubscribe.
When you contact https://www.franceguitare.fr/en/ through the contact form or that you communicate with us by telephone, your data may be kept:
With regard to your user account, all of your billing data is kept for ten (10) years from the date of purchase even in the event that you have made a request to deactivate your user account. .
If you request the deletion of Personal Data, your Site user account will be deactivated and anonymized, then completely deleted at the end of the aforementioned periods from the day you made the request.
Finally, with regard to the Data collected by means of cookies or trackers, they will be kept for up to six (6) months for cookies or trackers measuring the audience and up to thirteen (13) months for the others. Beyond the aforementioned storage periods, your Data will be anonymized to be kept for exclusively statistical purposes.
6. HOW IS YOUR DATA PROTECTED ?
Your Data is stored on a secure server protected by a firewall and antivirus. We have implemented technical and organizational measures intended to guarantee the security and confidentiality of your Data against any accidental loss and against any unauthorized access, use, modification and disclosure. Given the particularities inherent to the Internet, it is however impossible for us to guarantee the optimal security of the exchange of information on this network. We strive to protect your data, but we cannot guarantee the absolute security of the information transmitted to the site. franceguitare.Fr. You agree that you transmit your Data at your own risk. We cannot be held responsible for failure to comply with any privacy settings or security measures in place on https://www.franceguitare.fr/en/. As such, you agree that the security of your information is also your responsibility. For example, you are responsible for keeping the password allowing you to access your user account secret. Do not disclose it to third parties under any circumstances. Likewise, be careful when disclosing information in the public sections of the Site, which can be viewed by any user of the Site.
7. WHAT ARE YOUR RIGHTS ?
You can choose how the Data you transmit to us is used:
In addition, subject to the conditions provided for by said regulations for the exercise of these rights, you benefit from:
However, you acknowledge that the processing carried out before the revocation of your consent remains perfectly valid. You also have the right to oppose without reason that franceguitare.fr analyzes your data to share it for marketing purposes.
However, in accordance with article 12.6 of the GDPR, for the exercise of these rights, franceguitare.fr, as responsible for this processing, reserves the right to ask you to prove your identity.
We inform you that the data used to prove your identity will be deleted once we have responded to your request. You can exercise these rights by sending a email in French to our webmaster.
We have one month to respond to any request relating to the exercise of your rights. This period may be extended by two months, due to the complexity or the excessive number of requests.
8. STORAGE OF DATA COLLECTED BY FRANCEGUITARE.FR
Data collected as part of the use of the site https://www.franceguitare.fr/en/ are stored exclusively on a server located in Europe (Country of the host) by the company OVH - 2 RUE KELLERMANN - 59100 ROUBAIX - Siret: 42476141900045.
Fender guitar and bass spare parts for Stratocaster, Telecaster, Jaguar, Jazz bass.
Euro Phone :(+33)972294058
TELEPHONE SUPPORT HOURS: TUESDAY TO FRIDAY FROM 2:30 PM TO 6:30 PM PARIS HOUR. In case of absence, please leave your message, your contact details and the subject of your call, we will contact you as soon as possible.
Requests for advice or technical information in violin making and electronics will be processed only within the framework of customer support. Any request outside this framework will not be processed. Thanks for understanding.
FENDER® GUITAR PARTS DEALER
French specialist in dealing Fender Stratocaster since 2009, Telecaster, Jazz and Precision Bass parts, new or refurb : Necks, bodies, loaded pickguards, mounted plates and circuit controllers, hardware, pickups, accessories. Consult our Fender lutherie practical blog sheets, customization and maintenance guide for Fender® electric guitars and basses.